We know you have a choice in online shopping, and at VortexCycles, we strive to go above and beyond to earn and maintain your business. We not only want to earn your trust, but we also want to keep it intact.

Why Shop With VortexCycles?

At VortexCycles, we don't just sell e-bikes; we advocate for a new standard in performance and lifestyle. We understand that a high-ticket purchase requires trust, and we've built our business to earn yours through transparency, security, and authorized partnerships.

1. Authorized Dealer for Leading Brands

We are proud, authorized retail partners for the industry's most trusted e-bike manufacturers, including Rattan, Mukkpet, Yamee, and Eunorau. When you buy from us, you aren't just getting a bike—you are getting the full manufacturer's warranty and the peace of mind that comes with genuine parts and support.

2. 100% Secure & Encrypted Shopping

Your security is non-negotiable. Our website uses industry-leading SSL encryption to ensure that every transaction is 100% protected. We never store your full payment details, providing you with a safe, worry-free checkout experience.

3. Free Shipping on All Orders

We believe the price you see should be the price you pay. We offer Free Shipping on every order within the contiguous U.S. By leveraging a strategic network of warehouse centers, we ensure your order is processed efficiently and arrives at your door secure and ready for the road.

4. Fully Insured Shipments

E-bikes are significant investments. That's why every package that leaves our partner warehouses is fully insured against loss or damage during transit. If something goes wrong before it reaches you, we've got you covered.

5. Transparent 14-Day Return Policy

We want you to love your ride. If you change your mind, we offer a 14-day return and exchange window. To keep our prices competitive and protect the sustainability of our business, returns are subject to a 20% restocking fee to cover inspection, specialized repackaging, and logistics. This allows us to continue providing free shipping and top-tier support to all our customers.

6. Handpicked Quality & Inspection

Our owners personally vet every manufacturer featured on our site. Before an item ships, it undergoes a thorough quality inspection. We only carry products that meet our rigorous standards for comfort, performance, and durability.

7. Customer Support & Inquiries

At VortexCycles, we are committed to providing a reliable and professional shopping experience. We focus on clear communication and transparency from the moment you place your order until it arrives at your door.

• Standard Business Hours: Our administrative team is available Monday through Friday, 9:00 AM – 5:00 PM (CST).

• 24-Hour Response Commitment: We value your time. We aim to respond to all email inquiries within 24 hours during the standard business week.

• Order & Logistics Support: We are here to assist with order tracking, shipping updates, and general brand information for our partners.

Choose VortexCycles for a remarkable shopping experience, outstanding customer service, and unbeatable value. We're committed to exceeding your expectations and being your go-to destination for premium eBikes, luxury gear, and curated essentials that redefine performance and lifestyle.

If you place an order for a product listed as Back-Ordered, our protocol is to process your payment at the time the order is placed. This ensures your position in the fulfillment queue and prevents delays that can occur if payment information changes or authorizations expire during the waiting period.

By processing payments upfront, we are able to:

• Secure Your Inventory: Immediately lock in your order with the manufacturer.

• Enhance Security: Ensure all transactions are cleared through our secure processors, protecting your sensitive data from being stored for delayed billing.

• Maintain Competitive Pricing: Reduce administrative costs, allowing us to keep our prices as low as possible for our customers.

While You Wait

If you have placed a back-order and wish to modify it, you have the following options:

• Switch Your Order: You may browse comparable products on our site. To modify an order, please place a new order for the in-stock item and contact us immediately to refund your original back-order.

• Cancellation: If your order has not yet shipped, we can provide a full refund after confirming the cancellation status with the manufacturer. Please email info@vortexcycles.bike with your request.

• Refund Timing: Please allow approximately four (4) business days for your financial institution to post the credit to your account.

Important Note on Timelines

Unless we receive written notice of a cancellation or modification via email, we will maintain your active order and continue working diligently with the manufacturer to fulfill it. Please note that all ETAs are subject to change. As an Authorized Dealer, VortexCycles facilitates the order and shipping process, but we do not control the manufacturing or shipping timelines of the brands we represent.

Please note, that unless we are advised by you in a written email reply indicating either of the above two options prior to shipment, we will assume that you want to keep your present order in place until the product is available to ship (requiring no post-order response from you). We will continue to diligently work on your behalf with the manufacturer to fulfill your order as soon as possible and advise on freight and tracking information when it is made available to us.