Backorder Policy
If a Bike Is Delayed
Most bikes ship on time, but manufacturer stock can change. Here's exactly how we handle it if your bike is delayed.
When you order
Your card is charged when you place your order. That holds your place in line with the manufacturer. If a bike is listed as back-ordered, its expected ship date is shown before you buy.
If your bike is delayed
We'll email you right away with the new expected ship date and two choices: keep your order, or cancel for a full refund.
- Delay of 30 days or less: if we don't hear back, we'll keep your order and ship it on the new date. You can still cancel any time before it ships.
- Longer delay, no firm date, or a second delay: we'll only keep your order if you tell us to. If we don't hear back by the date in our email, we'll cancel it and refund you in full automatically.
We'll also email you any time the expected date changes, and send tracking as soon as it ships.
Want a different bike instead?
Contact us before placing a new order and we'll switch it for you, so you're never charged twice.
Cancelling
Email info@vortexcycles.bike or call (855) 970-3574. We'll confirm with the manufacturer within one business day. If your bike hasn't shipped, we cancel and refund you in full. If it has already left the warehouse, it becomes a standard return under our return terms. Refunds are issued right away; your bank may take about 4 business days to post the credit.
