Cancelation policy

VortexCycles Order Cancellation Policy

You may request to cancel an order within 24 hours of placement, only if it has not yet been processed or shipped.

Once processing begins (picking, packing, or label creation), cancellations are not possible.

If shipped, see our Returns & Refund Policy instead.

How to Cancel

Email info@vortexcycles.bike or call +1 (855) 970-3574 with your order number and details. We’ll review and respond within 24 hours.

Approved Cancellations

If your cancellation is approved before shipment, a full refund will be issued to the original payment method within 10 business days.

Exceptions

Custom, personalized, sale/final sale, or non-cancellable items (as noted on the product page) cannot be canceled. We reserve the right to cancel orders (e.g., pricing errors, fraud) with a full refund.

Contact

Phone: +1 (855) 970-3574
Email: info@vortexcycles.bike
Address: 2150 Renault Dr, St. Louis, MO 63146, United States