About Us

Buying a $2,000 e-bike online shouldn't feel like a gamble.

VortexCycles is an authorized online dealer for Revi Bikes, EUNORAU, Rattan, HappyRun and Yamee. We started it because buying a serious e-bike online usually means choosing between two bad options: a no-name bike with no real warranty, or a big brand where support is a ticket queue. We wanted a third option: genuine, factory-warrantied bikes, with a team that answers you and stays with you after the sale.

What you can count on

  • Authorized, never gray-market. Every bike is new, factory-sealed and sourced directly through the brand's official dealer program, so you get the full manufacturer warranty.
  • The manufacturer's price, or better. We sell at each brand's approved price, and if another authorized dealer advertises the same bike for less, we'll match it.
  • Straight answers before you buy. Most of our bike pages include "The Honest Part," the trade-offs the spec sheet doesn't mention. If a different bike suits you better, even a cheaper one, we'll say so.
  • Someone in your corner after delivery. If something goes wrong, you send the Ride Desk a message and a short video. We troubleshoot with you and handle the warranty claim with the manufacturer, so you're never sorting it out alone.
  • Free shipping, clear policies. Bikes ship free from a U.S. warehouse to the lower 48, usually arriving in 7–10 business days. Our return policy, delivery guide and protection plans are written in plain English.

How we choose what we sell

We carry brands we can stand behind: established U.S.-warehoused manufacturers with published warranties, real parts support and, on many models, UL 2849 or UL 2271 electrical certification. We focus on bikes built for real jobs: hunting and backcountry trips, hauling kids and cargo, commuting, and riders who need more payload than a typical e-bike offers.

Meet the Ride Desk

The VortexCycles Ride Desk is our customer team. They help you pick the right bike, check fit, answer legal and range questions, and look after warranty claims. Reach them by chat, at info@vortexcycles.bike, or at (855) 970-3574, Monday–Friday, 9am–5pm CT. Most questions are also answered in our Help Center.

VortexCycles is operated by Nyvion LLC.