FAQ’s
What types of electric bikes do you sell?
We offer a curated selection of high-quality electric bikes, including:
- Cargo & Utility bikes (perfect for hauling groceries, kids, or gear with rear racks and baskets)
- City & Commuter bikes (lightweight, stylish e-bikes for daily urban riding)
- Cruiser bikes (relaxed, classic beach-style rides with comfortable seating)
All our e-bikes feature reliable batteries, powerful motors, and accessories like lights, fenders, and racks. Browse by Bike Types or specific collections for details.
Are your electric bikes street-legal in the US?
Yes, most of our e-bikes are designed to comply with US federal and state regulations (Class 1, 2, or 3 depending on the model—typically up to 20–28 mph with pedal assist or throttle). Always check your local laws for Class 3 restrictions, helmet requirements, or trail usage. Product pages specify the class and top speed for each bike.
How long does the battery last on a single charge?
Battery range varies by model, rider weight, terrain, assist level, and conditions:
- Most models provide 20–60+ miles per charge (e.g., commuter bikes often 30–50 miles, cargo bikes 20–45 miles with loads).
- Our batteries are lithium-ion with capacities listed on each product page (e.g., 48V 10–20Ah). Full charging takes 4–8 hours using the included charger. We recommend charging after each ride for best longevity.
How long does it normally take to receive my product?
After placing an order with VortexCycles, it will take 1-3 days for your order to process than 5-8 days for it to deliver. Please keep in mind, with the current climate that we are in, there may be unexpected delays. Please contact our customer service department to get an expected time of arrival for your product.
Where do you ship from?
As our catalog increases, we work with vendors and manufacturers all over the country. Depending on your product of interest, we store and deliver them in a specific location. All warehouse and fulfillment centers are located within the United States and we deliver to all states. (Please contact us if you are inquiring from Hawaii or Alaska)
What are your store hours?
We operate 9AM - 5PM (Eastern Standard Time), Monday - Friday. Please advise that we operate on the weekends as well but with a limited staff! Please feel free to message or email us in and we will get back to you as soon as possible!
How do I receive tracking information?
Once your product ships, you will receive an email from VortexCycles with a link that shows your tracking information. If you have not received an email notification with tracking information, please contact us. Note that it normally takes 1-3 days after your order is placed for your product is shipped.
Will I receive a phone call before delivery?
You will receive tracking information when your product ships and also a phone call from the freight service notifying you of the delivery. This phone call is usually a day or two prior to it being delivered to your home. (Please note that different products have different lead times. Please inquire within)
Where do your products come from?
We solely base our company off of USA manufacturers! This way we ensure that your products get to your door as soon as possible, while supporting those who live in our country!
What is the best way to contact?
We offer full assistance with live chats, phone calls and emails during the hours of operation. For all urgent matters please direct us with emails and/ or phone calls.
