Contact Us

Contact the VortexCycles Ride Desk

Real people who know these bikes, here to help you pick the right one and look after it once it's yours.

Looking for a quick answer?

Most questions are already answered in our Help Center. The ones riders ask most:

• When will my bike arrive? Most bikes arrive within 7–10 business days, shipped free to the lower 48. Tracking is emailed when it leaves the warehouse. See Shipping.
• Where's my order? Check your tracking email, or sign in to see your order status.
• Will this bike fit me? Every bike page has a "Will this bike fit me?" panel with rider heights and frame sizes.
• Can I pay over time? Yes. Choose Shop Pay Installments at checkout to see your rate. Checking won't affect your credit.
• It arrived damaged. Follow our Delivery & Inspection steps and email us photos the same day. Damaged or defective bikes cost you nothing to fix, replace or refund.
• Something stopped working. Email us a short video and your order number. We troubleshoot with you and handle the warranty claim with the manufacturer.
• Returns. You have 14 days from delivery to start a return. Every detail is on our Return Policy.

Still need us? Here's the fastest way

• Chat: tap the chat bubble in the corner of any page.
• Email: info@vortexcycles.bike. We reply within one business day.
• Phone: (855) 970-3574, Monday–Friday, 9am–5pm CT.

To get help faster, include your order number (or the email you checked out with) and, for any problem with the bike, a short video or photo.

Authorized dealer

VortexCycles is an authorized dealer for Revi Bikes, EUNORAU, Rattan, HappyRun and Yamee. Every bike is new, factory-sealed and covered by the full manufacturer warranty.

VortexCycles (operated by Nyvion LLC)
Email: info@vortexcycles.bike
Phone: (855) 970-3574
Address: 2150 Renault Dr, St. Louis, MO 63146, United States