Help Center

Most answers are right here. If you don't find yours, tap the chat bubble or email info@vortexcycles.bike and the VortexCycles Ride Desk will reply within one business day (Monday–Friday, 9am–5pm CT).

Jump to: Choosing a bike · Ordering & payment · Shipping & delivery · When it arrives · Setup & first ride · Charging & care · Warranty & repairs · Returns & cancellations · Protection plans · Contact

Choosing the Right Bike

Which bike is right for me?

Start with how you'll ride, then narrow by fit and budget:

Still deciding between two? Send us both links, your height and how you'll ride, and we'll give you a straight answer.

Will it fit me?

Every bike page has a "Will this bike fit me?" panel under the price with the rider height range, and standover or seat height where the manufacturer publishes it. If you're near the edge of the range or between frame sizes, send us your height and inseam before you order.

How far will it go on a charge?

The range on each page is the manufacturer's best-case test number. Heavier riders, hills, wind, cold weather and throttle use all shorten it. To compare batteries, multiply volts by amp-hours: a 48V 25Ah battery holds about 1,200Wh. Our guide to e-bike range and batteries explains it in detail.

Hub motor or mid-drive?

Hub motors are simple and smooth for commuting and cruising. Mid-drives work through the bike's gears, so they climb steep hills and carry heavy loads better. See our mid-drive vs. hub motor comparison.

Is it legal where I ride? Do I need a license?

Most of our e-bikes fit the Class 1, 2 or 3 rules most states use, with assisted top speeds of 20 or 28 mph. In most states, an e-bike ridden within its class doesn't need a license, registration or insurance, but town and trail rules vary. Some bikes have optional higher-speed or off-road modes that are for private property only. Electric dirt bikes are off-road vehicles, not e-bikes, and are not street legal. For public land, see e-bike hunting laws by state.

Are these real, new bikes with a real warranty?

Yes. VortexCycles is an authorized dealer for Revi Bikes, EUNORAU, Rattan, HappyRun and Yamee. Every bike is new and factory-sealed, ships from a U.S. warehouse with tracking, and carries the full manufacturer warranty.

Do you price match?

Yes. If another authorized dealer advertises the exact same bike for less on a public product page, send us the link before you order, or within 7 days after, and we'll match it. Details are on our Price Match Policy.

What comes free with my bike?

Many bikes include a free gear kit, such as the Hunter's Kit on EUNORAU hunting bikes. Each bike's page lists exactly what's included. Kits ship with your order at no extra cost.

Ordering & Payment

What payment methods do you take?

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Amazon Pay, Shop Pay and Shop Pay Installments. All payments are in U.S. dollars and run through Shopify's encrypted checkout; we never see or store your full card number.

Can I pay over time?

Yes. Choose Shop Pay Installments at checkout to see your options and rate before you commit. Checking your eligibility won't affect your credit score. Rates from 0–36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

Is there a discount code?

Join our email list for $50 off your first e-bike order of $1,000 or more. Codes can't be combined with a price match or other order discounts.

Is sales tax charged?

Sales tax is added at checkout where the law requires it, based on your delivery address.

My payment was declined. What now?

Double-check your card details and billing address, then contact your bank; large purchases are sometimes held for verification. Still stuck? Message us and we'll help.

Can I change my shipping address?

Yes, within 24 hours of placing your order. Email us right away with your order number. After that, the order may already be on its way to the warehouse.

Shipping & Delivery

How much is shipping, and where do you ship?

Shipping is free to the lower 48 states. Bikes ship from a U.S. warehouse by FedEx or UPS. Contact us before ordering if you're in Hawaii or Alaska.

How long will it take?

Orders are processed in 1–3 business days, and most bikes arrive within 7–10 business days of your order. Each bike page shows an estimated delivery window.

How do I track my order?

You'll get an email with tracking as soon as your bike leaves the warehouse. If you haven't received tracking within 3 business days, email us. You can also check your order status by signing in to your account.

What if my bike is back-ordered or delayed?

We email you right away with the new date and your choices: keep your order or cancel for a full refund. Our Backorder Policy covers exactly what happens.

Do I need to be home?

Yes. Bikes ship by FedEx or UPS and need a signature, so they're never left on the porch.

When Your Bike Arrives

What should I check before I sign?

  1. Walk around the box and look for tears, crushed corners or punctures.
  2. If you see damage, write it on the delivery slip before you sign, or refuse the delivery if the box is badly damaged.
  3. Photograph the outside of the box before you open it, and keep all packaging.
  4. Open and inspect the bike the same day.

What if it arrives damaged or something is missing?

Email photos of the box and bike to info@vortexcycles.bike. Report visible shipping damage within 48 hours and hidden damage found after unboxing within 3 days. A damaged, defective or wrong bike costs you nothing: we repair, replace or refund it, and we handle the claim with the manufacturer and carrier. Full steps are on our Delivery & Inspection page.

What's in the box?

The bike (mostly assembled), the battery, the charger, the owner's manual and, with most models, a tool kit for setup. Bikes with a keyed or card lock include the keys or NFC card. Each bike page lists model-specific extras. If anything looks missing, message us before you assemble.

Setup & First Ride

How much assembly is there?

Bikes arrive mostly assembled. Typically you attach the handlebar, front wheel, pedals and seat, following the manufacturer's step-by-step video. No bike shop is needed. Stuck on a step? Send us a photo and we'll talk you through it.

What should I do before my first ride?

  1. Charge the battery fully with the included charger.
  2. Check tire pressure against the range printed on the tire sidewall.
  3. Squeeze both brakes and make sure they engage firmly.
  4. Check that the handlebar, stem, seat post and pedals are tight.
  5. Set the riding mode and class for where you'll ride.
  6. Take a slow first ride in low assist somewhere open and quiet.

Do I need to register my bike?

For EUNORAU bikes, yes: register your bike with EUNORAU after delivery to keep your warranty active (we'll send you the link), and schedule a check-up after the first year. For other brands, keep your order confirmation; it's your proof of purchase.

Charging, Storage & Care

How should I charge the battery?

Use only the included charger. Charge on a hard surface away from anything flammable, and unplug once it's full. Charging times are listed on each bike page and in your manual.

How do I store it, and what about cold weather?

For longer storage, keep the battery partly charged in a cool, dry place indoors and top it up now and then. Cold weather shortens range, so charge and store the battery at room temperature and install it just before you ride. A thermal battery wrap helps on cold mornings.

What maintenance does an e-bike need?

Keep the chain clean and lubricated, check tire pressure weekly, and check brake pads and bolts regularly. Mid-drive bikes wear chains and gears faster because the motor's power runs through them. Your owner's manual has the schedule for your model.

Can I add accessories?

Yes. We carry racks, baskets, bags, batteries, chargers and helmets made to fit the bikes we sell. Browse accessories, or ask us what fits your bike.

Warranty & Repairs

What does the warranty cover?

Brand Manufacturer warranty
Revi Bikes 2 years on all components
EUNORAU 24 months on the battery, motor and electrical parts; 10 years on the frame (registration required)
HappyRun 12 months on the motor, battery and controller; 2 years on the frame; 3–6 months on smaller parts
Rattan 1 year
Yamee 1 year

Warranties cover defects in materials and workmanship. Wear parts (tires, tubes, brake pads, chains), crash or misuse damage, water damage and modifications aren't covered. Unlocking a bike beyond its class can affect coverage.

Something stopped working. What do I do?

  1. Email info@vortexcycles.bike or message us with your order number.
  2. Describe the problem and include a short video or photos (a video of the display or noise helps most).
  3. We troubleshoot with you and, if it's a warranty issue, file the claim with the manufacturer for you.

Most fixes are a free replacement part shipped to you with step-by-step guidance. You never have to sort out a warranty claim alone.

Can a local bike shop work on it?

Yes, for standard parts like brakes, tires and drivetrain. For electrical issues, contact us first so your warranty stays intact.

Returns & Cancellations

Can I return my bike?

Yes. Request a change-of-mind return within 14 days of delivery. The bike must be unused, unridden and unassembled, in its original packaging with all parts. A flat 20% restocking fee is the only deduction, and it covers inspection, processing and return shipping; we send you the label. Because returns are only accepted before assembly, ask us about fit and power before you build the bike.

How do I start a return?

Email info@vortexcycles.bike with your order number and reason. We'll send an RMA number, return label and packing instructions. Returns sent without an RMA are refused at the warehouse. Refunds go to your original payment method within 10 days of inspection. Full terms are in our Return Policy.

Do you do exchanges?

We don't offer direct exchanges. If your bike hasn't shipped yet, contact us and we'll switch your order. Once it has shipped, return it under the policy above and place a new order.

Can I cancel my order?

Email us with your order number as soon as possible. Orders can be cancelled within 24 hours if they haven't been processed yet. If your bike is delayed, you can cancel for a full refund any time before it ships. Once a bike has shipped, it's handled as a return. See our Cancellation Policy.

Protection Plans

What's the difference between the warranty and Product Protection?

The manufacturer warranty covers defects. Optional Product Protection, administered by xCotton and underwritten by AIG, covers accidents like crashes, drops, water damage and tire blowouts, plus breakdowns after the factory warranty ends. Optional Shipping Protection covers loss or damage in transit. Coverage, exclusions and how to file are on our Protection Plans page.

Who do I contact for a claim?

Defects during the manufacturer warranty: contact us. Accidents, transit loss, or breakdowns after the factory warranty ends: file with xCotton (details on the Protection Plans page). Not sure? Email us first.

Contact the Ride Desk

To get the fastest help, include your order number and, for any problem with the bike, a short video or photo.

VortexCycles is operated by Nyvion LLC.