Delivery & Inspection

How Delivery Works

You place your order. Your confirmation email arrives right away.
We confirm stock and process it within 1–3 business days. If your bike is delayed, we email you right away with your options.
Your bike ships free from a U.S. warehouse by FedEx or UPS, and we email you the tracking number.
It arrives in about 7–10 business days from your order. A signature is required, so plan to be home.
Inspect the box before you sign, then unbox, assemble, and ride. The steps below protect you if anything was damaged in transit.

Order Confirmation

As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase.) This confirms your order has been received in our system and your credit card is authorized for purchase.

As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment

Most bikes arrive within 7–10 business days of your order. Please check the product page for any item-specific lead times. All orders qualify for free shipping.

Certain items, due to high demand and low supply, can only be placed on back order at specific times. Please contact customer service to hear about any item's availability.

Please contact us for rush shipping rates and options. We will email you tracking information as soon as your order leaves the warehouse, to the address you provided at checkout. If you have not received tracking information within 3 business days of your order, feel free to follow up with us at info@vortexcycles.bike.

Bikes ship via FedEx or UPS, and a signature is required on delivery. Plan to be present when your bike arrives — this is not a package that gets left on the porch.

Inspection & Damages — Please Read Before Your Bike Arrives

This is the most important part of this page. When the driver hands you the tablet, inspect the box before you sign for it.

Walk around the carton and look for tears, crushed corners, punctures, or anything that looks like it took a hit.
If you see damage, write it on the delivery slip before signing, or refuse the shipment outright if the box looks badly damaged.
Photograph the outside of the box before you open it, and keep all original packaging.
Email us the photos at info@vortexcycles.bike the same day, and no later than 48 hours after delivery. We will open a claim with the manufacturer and carrier on your behalf.

Why this matters: a clean signature is treated by the carrier as confirmation that the bike arrived undamaged, which makes a later claim significantly harder to win. Please open and inspect the bike itself the day it arrives rather than waiting for the weekend. Hidden damage found after unboxing must be reported within 3 days.

Returns & Refunds

Our full rules are in our Return Policy. The short version:

Damaged, defective, or wrong bike: you pay nothing. We'll repair, replace, or refund it, with no restocking fee and no shipping cost to you.
Changed your mind: request a return within 14 days of delivery. The bike must be unused, unridden, unassembled, and in its original packaging. A flat 20% restocking fee applies, and it covers return shipping.
Every return needs an RMA number. Email us first and we'll send your RMA, return label, and packing instructions. Returns sent without one are refused at the warehouse.

We recommend photographing the bike and its packaging before you ship it back. To cancel an order before it ships, see our Cancellation Policy.

Local Laws

It is the customer's responsibility to confirm the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.