Product Protection Plan – Extended Warranty Coverage for Your Purchase
Product Protection Plan – Extended Warranty Coverage for Your Purchase
An e-bike is a serious purchase, and the manufacturer's warranty runs out well before most riders are done with the bike. Product Protection extends that coverage so a mechanical or electrical failure after the factory term doesn't come out of your pocket.
Coverage is administered by xCotton and underwritten by AIG. Plans are optional and are added at checkout on the bike's product page.
What it covers
- Mechanical and electrical breakdown after the manufacturer's warranty period ends
- Accidental damage, subject to the terms of the plan you select
- Repair, replacement, or reimbursement depending on the claim
How it works
- Choose a 1, 2, or 3 year plan on the bike's product page before you check out
- Coverage length and pricing are set by the manufacturer's warranty term for that brand
- While the manufacturer's warranty is still active, contact us first and our team handles it
- After the manufacturer's term ends, claims are filed directly with xCotton
Exclusions apply. Full coverage details and claim conditions are provided with your plan documents. If you have a question about what a plan covers before you buy, contact us and we'll walk you through it.
Why ride with VortexCycles
Buying an e-bike online takes trust. Here's exactly what you get when you buy from us.
Authorized dealer for Revi Bikes, EUNORAU, Rattan, HappyRun, and Yamee. Every bike is new, factory-sealed, and backed by the full manufacturer warranty.
Coverage, spelled out. Manufacturer warranties run 12 to 24 months depending on the brand, with EUNORAU frames covered for 10 years. They cover manufacturing defects, not wear parts like tires, brake pads, and chains. Each bike's exact coverage is listed on its page, and optional Product Protection adds accidental-damage coverage.
Help from start to finish. Get straight answers on fit, power, and setup before you order, and support with warranty claims after it arrives.
Ships free from a U.S. warehouse. Most bikes arrive in 7–10 business days by FedEx or UPS to the lower 48. Tracking is emailed as soon as your bike ships, and a signature is required on delivery.
The two minutes that protect your purchase. Before you sign, walk around the box. If it's torn, crushed, or punctured, write it on the delivery slip and photograph it before you open it. A clean signature makes a damage claim much harder to win. Some brands require damage reports right away, so open the box the day it arrives. We'll work the claim with you.
14-day returns. Start a return within 14 days of delivery. See full return terms.
Pay over time. Shop Pay Installments shows your options at checkout, and checking won't affect your credit.
Secure checkout. Payments run through Shopify's encrypted checkout, and we never see or store your full card number.
Questions? Chat with us, call (855) 970-3574, or email info@vortexcycles.bike, Monday–Friday, 9am–5pm CT. We reply to every email within one business day.
