Order Confirmation

As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment

Please reference your product page specific lead times. After shipment, items will arrive in 3-10 business days. All orders $99 and over qualify for free shipping.

Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.

Please contact us for rush shipping rates and options. We will send you tracking information within 1-3 days of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@vortexcycles.bike

Handling: 1-3 business days. Transit: 3-10 business days.

Large items that ship via freight (not UPS or FedEx) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

Cancellations & Refunds

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.

If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.

Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, FedEx, USPS, etc.)

Some items may be subject to a restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

We know you have a choice in online shopping, and at VortexCycles, we strive to go above and beyond to earn and maintain your business. We not only want to earn your trust, but we also want to keep it intact.

Here are the top 8 reasons to buy from Vortexcycles - The ultimate hub for premium eBikes, top-tier gear, and exclusive essentials that set new standards in comfort and performance!

1. 100% Safe and Secure Online Shopping - Rest assured that every transaction on our website is 100% secure, providing you with a safe and protected shopping experience.

2. Customer Service Is Our Top Priority - Your satisfaction is our utmost priority. We are here for YOU, the customer, and our goal is to deliver an exceptional level of service. From immediate communication after placing your order to updates on shipping, we are dedicated to providing value and a personalized touch. Every order still receives an email from our owner personally thanking you for choosing us.

3. Lowest Prices - We negotiate the best prices with our manufacturers, ensuring that we bring you the lowest cost products you can find. We are so confident in our prices that we offer a price match guarantee to all our customers.

4. Free Shipping - We understand the dislike for shipping fees, just like many of our customers. That's why we provide FREE SHIPPING on ALL ORDERS over $99 for our products to the lower 48 states.

5. No Hassle Returns - We acknowledge that unforeseen circumstances may arise, and we want to make returns hassle-free for our customers. With our 30-Day No Hassle Returns/Exchange Policy, you can easily return an item for ANY reason within 30 days, with the customer responsible for return shipping. Restocking fees may apply, but our aim is to simplify the process.

6. Quality - We recognize the importance of purchasing with confidence, especially when you can't physically see and touch the product. Our owners handpick all the manufacturers featured on our site to ensure you receive a quality product. Each item undergoes thorough inspection before leaving our warehouse, guaranteeing your satisfaction upon delivery.

7. Authorized Dealers - VortexCycles is an authorized dealer for every brand we carry. When you shop with us, you can have peace of mind knowing that you will receive the full manufacturer's warranty with every purchase.

8. Fully Insured Shipments - We take extra precautions to safeguard your shipments. Every package that leaves our warehouses is fully insured in case of loss or damage. For more information, please refer to the Shipping & Returns tab to learn about our comprehensive policy.

Choose VortexCycles for a remarkable shopping experience, outstanding customer service, and unbeatable value. We’re committed to exceeding your expectations and being your go-to destination for premium eBikes, luxury gear, and curated essentials that redefine performance and lifestyle.

If an order is placed on a product that is listed as back-ordered (or is advised), our protocol is to charge the customer's credit card or PayPal account. In order to have more control over this unfortunate fulfillment delay, we must process your payment when your order is placed to prevent:

1. Undesired delays in receipt of your product by you until proper information can be provided by you to us because of unintentional change of payment information.
2. Intentional attempts at fraudulent receipt of products by way of purposely providing false payment information.
3. Collecting and handling of your sensitive financial information through a delayed date of order fulfillment and shipment. Our strict internal controls are in place to limit impressions or realities of fraud, and we make every effort to not, at any point, be in possession of your sensitive financial information.

Therefore we do this to avoid costly and frustrating postponements, cancellations, rerouting, and in some cases unfortunate fraudulent receipt of shipments. This usually happens due to intentional or unintentionally submitted false payment information. Therefore, this back-order protocol has been put in place to limit unnecessary and excessive costs of doing business, which allows us to keep our prices lower for you, our customer. Thank you for your patience and understanding with any back-order you may place with us.

While Waiting...

If you placed a back-order and you did not intend to do so, you may do the following:

1. Review other comparable products on our site for purchase in place of your current order. If you would like to modify your order, please place a new order and contact us immediately after so we can refund your original order.
2. If your order has not already shipped, we can cancel and refund your order in full after a brief period of confirming the order cancellation with the manufacturer. You can e-mail us at info@vortexcycles.bike with your cancellation request. You may also request inventory availability so a new order can be placed when the item becomes available.

• Please wait a minimum of four (4) business days for your credit card company to post the credit.

Please note, that unless we are advised by you in a written email reply indicating either of the above two options prior to shipment, we will assume that you want to keep your present order in place until the product is available to ship (requiring no post-order response from you). We will continue to diligently work on your behalf with the manufacturer to fulfill your order as soon as possible and advise on freight and tracking information when it is made available to us.

Lastly, all ETA's are subject to change. VortexCycles does not and cannot control any timeline regarding orders due to us solely being an Authorized Dealer of each of the brands we sell, not the brand/manufacturer of the products ourselves.